We keep your time slot and stylist ready for you. Please help us by letting us know early if your plans change.
Cancelling or rescheduling
- You can cancel or reschedule free of charge up to 2 hours before your appointment.
- Cancel from your account on our website, or call us on our salon number.
Late cancellations and no-shows
- Repeated late cancellations or missed appointments may require advance payment for future bookings.
- If you are running late, please call us so we can try to adjust your slot.
Refunds
- Advance payments for cancelled appointments are adjusted against your next visit, or refunded as per salon policy.
- Package and membership fees are non-refundable once any session has been used.
Salon changes
If we need to move your appointment, we will contact you as early as possible and offer the next available time.